Frequently asked questions
Everything about ordering, delivery, payment and exchanges. Can’t find your answer? Contact us.
Orders
How do I place an order?
Add products to your cart, go to checkout, enter your name, phone number and delivery address, choose a payment method and place the order. You can also order by sending the product name or screenshot on WhatsApp.
Will you confirm my order?
Yes. Our team confirms every order by call or WhatsApp before dispatch, so please enter a phone number you can be reached on.
Can I change or cancel my order?
You can change or cancel your order free of charge before it is shipped. Message us on WhatsApp with your order number as soon as possible.
Do I need an account to order?
No. You can check out as a guest. Creating an account simply saves your address and lets you see past orders.
Delivery
Where do you deliver?
We deliver to all major cities and most towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
How long does delivery take?
Orders are usually delivered within 3–5 working days after confirmation. Remote areas can take a little longer.
How much is the delivery charge?
Delivery is Rs 250 per order, and free on orders above Rs 5,000. The exact charge is shown at checkout before you pay.
How can I track my order?
Once your order is shipped, we send you the courier’s tracking number by SMS or WhatsApp.
Payment
Is Cash on Delivery available?
Yes, on all orders across Pakistan. Please keep the exact amount ready for the rider.
Which online payment methods do you accept?
Bank transfer, Easypaisa, JazzCash and NayaPay. Account details are on our Payment Methods page and at checkout.
How do I confirm an online payment?
After paying, upload the receipt at checkout or send a screenshot on WhatsApp with your order number. We dispatch once the payment is confirmed.
Exchanges & returns
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and your unboxing video. We will send a replacement at no extra cost.
Can I exchange an item I don’t like?
Yes, unused items in original packaging can be exchanged within 7 days. See our Return & Exchange Policy for details.
How are refunds paid?
Approved refunds are sent by bank transfer, Easypaisa or JazzCash within 5–7 working days.
Products
Do products look like the photos?
Yes. We photograph and describe products carefully. Colours can look slightly different on different screens, and handmade pieces can have small natural variations.
Are your Naqshi and wooden products handmade?
Yes. Our Naqshi and wooden pieces are handmade in Pakistan, so every piece is slightly unique.
Can I see a product before ordering?
Message us on WhatsApp and we can send extra photos or a short video of the product.