Return & Exchange Policy

Damaged, defective or wrong items

If your item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery. Please send:

• your order number
• clear photos of the item and the box
• your unboxing video, if you recorded one

Once confirmed, we send a replacement at no extra cost. If the item is out of stock, we offer a different product or a full refund.

Change of mind exchanges

Changed your mind? You can exchange an item within 7 days of delivery if:

• it is unused and in the same condition you received it
• it is in its original packaging with all parts included

For change-of-mind exchanges, the customer pays the delivery charges both ways.

Items not eligible for exchange

• items that are used, damaged after delivery or missing parts
• items bought on clearance or marked “final sale”
• customised or made-to-order pieces
• small natural variations in handmade or hand-painted items, which are not a defect

How to request an exchange or return

1. Message us on WhatsApp or contact us with your order number and reason.
2. We reply within 24 hours with the next steps.
3. Pack the item securely in its original packaging.
4. We arrange the courier pickup or share the return address.

Refunds

Approved refunds are paid by bank transfer, Easypaisa or JazzCash within 5–7 working days after we receive and check the item. The original delivery charge is not refunded, except for damaged or wrong items.

Cancelling an order

You can cancel free of charge before your order is shipped. Once it has been handed to the courier, it is treated as a return.

Need help? Contact us and we’ll sort it out.